Social tariffs are cheaper broadband and phone packages for people claiming Universal Credit, Pension Credit and some other benefits. Some providers call them ‘essential’ or ‘basic’ broadband.

They’re delivered in the same way as normal packages, just at a lower price. Amid rising living costs, Ofcom is encouraging companies to offer social tariffs to help customers on low incomes.

• If you or someone in your household claims Universal Credit, you could switch to any of the tariffs available.
• All major providers also include people on Pension Credit, Employment and Support Allowance, Jobseeker’s Allowance and Income Support.
• Some providers might include additional benefits, like Personal Independence Payment and Attendance Allowance.
• The person receiving the benefit needs to be the main person on the contract.

Ofcom’s list of available Social Tariffs

*note that the bullet points were taken from Ofcom’s website in January 2025 and the link above should be used to check these remain accurate.